FAQs

How Do I Place My Order?
Placing an order with Zonecane Store is easy! Simply select your desired style or charm on the product page, then click the “Add To Cart” button. Follow the steps to complete your purchase, and we’ll take care of the rest. You’ll receive a confirmation email once your order is on its way.

How Long Will It Take to Ship My Order?
Orders placed with Zonecane Store typically ship within 5 to 10 business days. For international orders, please allow an additional 1 to 2 weeks for transit. We will notify you when your order is shipped.

My Tracking Number Isn’t Working.
Tracking numbers may take 1 to 2 days to become active in the shipping carrier’s system. Occasionally, delays or issues may occur with the carrier. If your tracking number still doesn’t work after a few days, please reach out to the shipping carrier for further assistance or contact us for help.

I Need Help with a Late Order.
If your order hasn’t arrived within the expected time frame (10 business days for domestic orders and 20 business days for international orders), please contact us directly. We’ll work with you to resolve any shipping issues as quickly as possible.

Payment

• What types of payment do you accept?
  We accept Visa, Mastercard, and PayPal for your convenience.
• When will my card be charged?
  Your card will be charged right after your order is successfully placed.

How Secure Is My Personal Information?
At Zonecane Store, we take your privacy and security seriously. We follow the highest industry standards to protect your personal information during checkout and throughout your shopping experience.

Your credit card details are encrypted using Secure Socket Layer (SSL) technology during transmission, ensuring a secure and safe transaction. We only use your payment information to process the current transaction and do not store it afterward.