Shipping Policy
At Zonecane Store, we aim to make your shopping experience smooth by providing clear shipping guidelines. Below you will find all the information regarding our shipping process, costs, and estimated delivery times.
Processing Time & Shipping Costs
Shipping costs vary depending on your location. To view your exact shipping charges, simply add your items to the cart, proceed to checkout, and input your shipping address. The shipping cost will automatically update based on your location.
Shipping & Handling
Orders are processed on business days (Monday to Friday, Eastern Standard Time), excluding holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
- Processing Time: 3-5 business days during regular seasons (may vary during peak seasons and holidays).
Flat Rate Shipping
You can order as many items as you like and pay no more than the flat shipping rate:
- Standard Shipping: $5.99
- Estimated Delivery: 7-15 business days* (may vary during holidays and peak seasons).
Estimated Shipping Time by Location:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-15 Business Days |
| Canada, Europe | 10-30 Business Days |
| Australia, New Zealand | 10-30 Business Days |
| Mexico, Central America, South America | 15-30 Business Days |
| Asia | 10-30 Business Days |
| Rest of the world | 10-30 Business Days |
*Please note that estimated shipping times may vary due to unforeseen circumstances.
About Late Deliveries
While our shipping partners strive to ensure timely delivery, occasional delays can occur due to:
- Incorrect or incomplete shipping addresses
- Severe weather conditions
- International customs procedures
Unfortunately, Zonecane Store cannot be held responsible for these delays. If your package is late, feel free to contact us for support.
Order Tracking
You will receive a confirmation email with a tracking link once your order is shipped. Please allow 2-4 days for the carrier to scan your package into their system. If tracking information isn’t available right away, it may be because the carrier hasn’t processed the package yet. As soon as they do, tracking updates will be available.
Multiple Shipments
If you ordered more than one item, they may be shipped separately. This is to ensure faster delivery, so don’t worry if one item arrives before the others—everything is on the way.
Order Confirmation Emails
If you haven’t received any confirmation emails, it’s possible that your email address was entered incorrectly. Please reach out to us at [email protected], and we’ll correct the issue for you.
Contact Us
If you have any questions that are not addressed on this page, feel free to email us at [email protected]. We aim to respond within 1 business day.
Shipping to Multiple Addresses
We do not offer shipping to multiple addresses for a single order. If you wish to ship to different addresses, please place separate orders for each address.
PO Boxes and Military APO/FPO Addresses
Yes, we can ship to PO Boxes and Military APO/FPO addresses. Orders to APO addresses are shipped via DHL Global Mail and then handed over to USPS for final delivery. Please note that deliveries to APO addresses can take up to 45 additional days to arrive, and tracking information may not be updated for security reasons once the package enters the military mail system.